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Passionate about fostering academic success and personal growth in students, I bring dedicated experience as a Campus Support Officer at Goldsmiths, University of London. With a strong commitment to supporting the diverse needs of students, I thrive in creating a nurturing and inclusive environment where every individual can succeed. Through proactive guidance and empathetic mentorship, I aim to empower students to navigate challenges, achieve their goals, and unlock their full potential within the community of Goldsmiths.

EDUCATION & EXPERIENCE

OCTOBER 2024 - PRESENT

CAMPUS SUPPORT OFFICER

GOLDSMITHS, UNIVERSITY OF LONDON
Out of hours pastoral and wellbeing support to the students of Goldsmiths. My responsibilities include:

  • Act as a point of contact for students in need of pastoral care or emotional support.

  • Identify and respond sensitively to signs of distress or mental health concerns among students.

  • Provide a listening ear and direct students to appropriate wellbeing or mental health services when necessary.

  • Support students in crisis situations and collaborate with relevant departments or external services for additional assistance.

  • Promote awareness of mental health resources and wellbeing initiatives on campus.

  • Incident Response: Record and report incidents accurately, maintaining detailed logs and records.

  • Coordinate with emergency services when required.

  • Assist in investigations of thefts, property damage, or other incidents.

OCTOBER 2022 - AUGUST 2024

STUDENT SERVICES ADVISOR

THE ARTS UNIVERSITY BOURNEMOUTH 
The frontline of the student services team at the university. My responsibilities are:

  • Refer and direct students to the correct staff.

  • Running daily reports, correctly archiving information and ensuring databases are maintained.

  • Produce and create spreadsheets.

  • Facilitating appointments/meetings with courses, departments and teams within the university and external stakeholders. 

  • Create and manage student community events, including using platforms to create and promote events.

  • Manage multiple social media accounts.

  • Assess funding applications and manage budgets.

  • Manage accommodation sites and liaise with halls teams.

  • Leading in training and onboarding new starters within Student Advice.

I adhere to GDPR policies and data protection laws by completing relevant staff courses via AUB.

  • Mental Health First Aid awarded by MFHA England - 2022

DECEMBER 2021 - PRESENT 

SHIFT SUPERVISOR

THE ARGYLL ARMS, LONDON
My responsibilities include managing, leading and motivating a team by taking an active role in maintaining and correct staffing levels all to assist in achieving financial targets. Adhering to company policy, procedure and licensing laws. 

  • Time Management: Demonstrating strong organisational skills in managing multiple tasks and priorities during busy shifts.

  • Communication: Fostered open communication among team, enhancing morale and supporting staff.  

  • Compliance: Contributed to maintaining cleanliness and hygiene standards in the venue. 

  • Delegating team leaders, front of house and kitchen staff during shift and ensuring the wellbeing of staff.

  • Managing social media accounts and creating promotional posts to increase sales.  

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SEPTEMBER 2016 - JUNE 2019

BA (HONS) FINE ART

THE ARTS UNIVERSITY BOURNEMOUTH, AWARDED 2:1

  • Specialising in moving imagery, video production, story telling.

  • Software used (Adobe suite): Premier Pro, Photoshop & After Effects. 

  • Final year show exhibited at The Truman Brewery, London.

  • 'Into Wilderness' exhibited at the Bumf gallery for 'I'm not a feminist, I believe in equality: a feminist exhibition' 2018.

  • Exhibited at the Golf course in Bournemouth Lower Gardens 2017.

SKILLS & EXPERIENCE

2016 - 2022

  • ADOBE PREMIER PRO, PHOTOSHOP & ADOBE SPARK

2021 - Present 

  • MICROSOFT OFFICE

  • CANVA

  • CITRIX WORKSPACE 

  • SITS (STUDENT DATABASE) 

  • ROOM SERVICE VIA KENETICS 

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PROFESSIONAL USE

2016 - 2022

  • VIDEOGRAPHY

  • VIDEO EDITING

  • PHOTOGRAPHY DOCUMENTATION

  • SET DESIGN

  • PROJECT PLANNING 

  • CREATIVE THINKING

  • CREATIVE STORYTELLING

  • COLLABORATION

CONFIDENT USE

  • CLEAN DRIVING LICENSE

  • SOCIAL MEDIA MANAGEMENT

  • CUSTOMER ENGAGEMENT 

  • CUSTOMER EXPERIENCE 

  • SUPPORT AND WELFARE 

  • DATA PROTECTION COMPLIANCE 

  • CONFLICT RESOLUTION

QUALITIES 

VISIT MY PORTFOLIO ON
WWW.WIGGINSCOURTNEY.CO.UK

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