COURTNEY WIGGINS
Passionate about fostering academic success and personal growth in students, I bring dedicated experience as a Campus Support Officer at Goldsmiths, University of London. With a strong commitment to supporting the diverse needs of students, I thrive in creating a nurturing and inclusive environment where every individual can succeed. Through proactive guidance and empathetic mentorship, I aim to empower students to navigate challenges, achieve their goals, and unlock their full potential within the community of Goldsmiths.
EDUCATION & EXPERIENCE
OCTOBER 2024 - PRESENT
CAMPUS SUPPORT OFFICER
GOLDSMITHS, UNIVERSITY OF LONDON
Out of hours pastoral and wellbeing support to the students of Goldsmiths. My responsibilities include:
-
Act as a point of contact for students in need of pastoral care or emotional support.
-
Identify and respond sensitively to signs of distress or mental health concerns among students.
-
Provide a listening ear and direct students to appropriate wellbeing or mental health services when necessary.
-
Support students in crisis situations and collaborate with relevant departments or external services for additional assistance.
-
Promote awareness of mental health resources and wellbeing initiatives on campus.
-
Incident Response: Record and report incidents accurately, maintaining detailed logs and records.
-
Coordinate with emergency services when required.
-
Assist in investigations of thefts, property damage, or other incidents.
OCTOBER 2022 - AUGUST 2024
STUDENT SERVICES ADVISOR
THE ARTS UNIVERSITY BOURNEMOUTH
The frontline of the student services team at the university. My responsibilities are:
-
Refer and direct students to the correct staff.
-
Running daily reports, correctly archiving information and ensuring databases are maintained.
-
Produce and create spreadsheets.
-
Facilitating appointments/meetings with courses, departments and teams within the university and external stakeholders.
-
Create and manage student community events, including using platforms to create and promote events.
-
Manage multiple social media accounts.
-
Assess funding applications and manage budgets.
-
Manage accommodation sites and liaise with halls teams.
-
Leading in training and onboarding new starters within Student Advice.
I adhere to GDPR policies and data protection laws by completing relevant staff courses via AUB.
-
Mental Health First Aid awarded by MFHA England - 2022
DECEMBER 2021 - PRESENT
SHIFT SUPERVISOR
THE ARGYLL ARMS, LONDON
My responsibilities include managing, leading and motivating a team by taking an active role in maintaining and correct staffing levels all to assist in achieving financial targets. Adhering to company policy, procedure and licensing laws.
-
Time Management: Demonstrating strong organisational skills in managing multiple tasks and priorities during busy shifts.
-
Communication: Fostered open communication among team, enhancing morale and supporting staff.
-
Compliance: Contributed to maintaining cleanliness and hygiene standards in the venue.
-
Delegating team leaders, front of house and kitchen staff during shift and ensuring the wellbeing of staff.
-
Managing social media accounts and creating promotional posts to increase sales.
​
SEPTEMBER 2016 - JUNE 2019
BA (HONS) FINE ART
THE ARTS UNIVERSITY BOURNEMOUTH, AWARDED 2:1
-
Specialising in moving imagery, video production, story telling.
-
Software used (Adobe suite): Premier Pro, Photoshop & After Effects.
-
Final year show exhibited at The Truman Brewery, London.
-
'Into Wilderness' exhibited at the Bumf gallery for 'I'm not a feminist, I believe in equality: a feminist exhibition' 2018.
-
Exhibited at the Golf course in Bournemouth Lower Gardens 2017.
SKILLS & EXPERIENCE
2016 - 2022
-
ADOBE PREMIER PRO, PHOTOSHOP & ADOBE SPARK
2021 - Present
-
MICROSOFT OFFICE
-
CANVA
-
CITRIX WORKSPACE
-
SITS (STUDENT DATABASE)
-
ROOM SERVICE VIA KENETICS
​
PROFESSIONAL USE
2016 - 2022
-
VIDEOGRAPHY
-
VIDEO EDITING
-
PHOTOGRAPHY DOCUMENTATION
-
SET DESIGN
-
PROJECT PLANNING
-
CREATIVE THINKING
-
CREATIVE STORYTELLING
-
COLLABORATION
CONFIDENT USE
-
CLEAN DRIVING LICENSE
-
SOCIAL MEDIA MANAGEMENT
-
CUSTOMER ENGAGEMENT
-
CUSTOMER EXPERIENCE
-
SUPPORT AND WELFARE
-
DATA PROTECTION COMPLIANCE
-
CONFLICT RESOLUTION
QUALITIES